Contact
Get in touch
Questions about a report, your DNA file or an order? Email us directly. Many answers are already in the FAQ, so it's worth a quick look.
To get you an answer faster
Orders and refunds
Write from the email you used at checkout and include your order number. The refund policy has the details.
Trouble with your report
Tell us your order number, which report you were making, and any error message you saw. We'll help you set it up, troubleshoot it, or re-enable your report.
Please don't email us your DNA file
We never need it to help you, and it stays safest on your own computer.
Will your DNA file work?
Files from 23andMe, Ancestry, MyHeritage and others work today, and the FAQ lists them. Tested somewhere else? Email us and we'll tell you whether your file works.
Company details
Noorns NuGen, Graafwijkstraat 37, 1941 BW Beverwijk, NetherlandsKvK 94432619